Our cleaning service:
No, we do not charge for quotes or inspection. Quotation and inspection is free of cost.
For residential: cleaning our crew works from 7am to 8pm. for commercial cleaning: our crew work after hours or based on customers requirement so basically our team works 24/7.
No you do not need to be home, though you should feel comfortable being at home if you choose to. We have a strict security system for your keys and alarm codes so you can still relax when you’re out.
Our professional crew who is fully trained and have experience doing different types of cleaning for many years in New Zealand.
All our crew wearing our company uniform which display our company name and logo.
Yes. Everything. That means you don’t need to invest your energy or money purchasing, taking out, or putting away any supplies, as we do this for you. We transport all tools and supplies to your premises, home, or office in a tweaked vehicle, with the cleaning group, for each clean.
Quality control & standards
Yes, we are fully insured with New Zealand no1 insurance service provider. To obtain proof of insurance please email us on:- email@example.com
Our reputation depends on our exceptional standards which we take very seriously. However in the unlikely event of any concern, please call us on 0223418771, or email us on firstname.lastname@example.org, and we will do our utmost to resolve it immediately.
Our quality-assured system starts with the high level of training and motivation that all our cleaners possess, followed by the allocation of a trained professional team supervisor to your premises, home or office who monitors all aspects of the cleaning and safety. In addition senior management will carry out rigorous spot checks. And of course we check with you and welcome all feedback – positive or negative!
First of all, we are completely insured. Assuming that you have many things which are especially sensitive or indispensable, or of high sentimental worth, kindly let us know at our initial meeting so we can examine your necessities. As you’d expect, we treat your assets with extreme attention to detail. In the highly unlikely occasion that something is damaged or broken, the supervisor will leave a notification recorded as a hard copy for you and we will endeavour to reach you immediately.
Our obligation to you is the main goal of our organization. So we would be glad to hear from you, by phone, or by email or letter, or we’re glad to come and meet you. Obviously, you can likewise fill in the remarks card form we leave after each visit.
All products and supplies are included in our prices. We only accepts cash or electronic bank transfer.
For residential cleaning- After finishing cleaning at your property or home. You have to pay same day. If you sign up for recurring service, i.e. commercial cleaning you will be automatically billed each months or fortnightly(it depends on customers payment cycles).
Safety & security
Clean Scope owner and team supervisors are the only people who have access to your keys, which are always secured in our office key safe after the completion of each cleaning. We also operate a strictly coded reference system for all keys.
No, not at all. We deal with all that for you. For example, our working practices are designed to comply with all New Zealand Health & Safety regulations, and as we employ our staff there is no risk of the Inland Revenue considering that you are that individual’s employer with all the extra work that can involve. You do not have to worry about all these things you are in a safe hand.
We keep our all our customers information strictly confidential.
Cancellation & Postponements of service.
Please let us know as far in advance as possible. If we cannot gain access to your premises, home or office, or if we have no or less than 24 hours’ notice, we may be obliged to charge the full price. For cancellations between 24 and 48 hours’ notice, we do not charge any fee. The reason for this is we are unable to re-assign the team on such short notice.
Please contact us as far in advance as you can, ideally allowing a minimum of 24- 48 hours, which should allow us to make any changes necessary. In any case please give us no less than 24 hours’ notice or we may be obliged to charge you part or all of the fee. In the case of a public holiday, we will contact you to make alternative arrangements.
Simply call or text on 0223418771, email or fill out the form. Our customer service will send you an email or text the same business day confirming the reservation.
You will receive a confirmation email or text that outlines the services you booked and the appointment time. Please review this email or text to verify all the information is correct.
We love animals as much as you do! Our teams are familiar with the proper treatment of dogs, cats and other pets. We also use non-toxic, eco-friendly products so your pets are safe on any surface we clean. Please make sure to request an eco-friendly cleaning if this applies to you.
While we offer a wide range of commercial and residential cleaning services, we will not put away dishes, wet wipe light bulbs, move large furniture, or dispose of an excessive amount of trash. We can also not clean exterior windows, bio hazards, pet waste and insect or rodent problems.
We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 24 hours so we can re-evaluate. We will do everything we can to meet your expectations. We must be provided at least 72 hours in the event we agree we should come back.
There is no set amount of time – it all depends on the current condition of your premises , office or home. To get a good approximation talk to us.
In some instances it may make sense to do an hourly service. We have a minimum of 4 hours when booking hourly services. This is generally reserved for very large homes or homes where we are only doing a couple of rooms or homes with a lot of clutter or dirt. Please note there is no guarantee on our hourly service and we cannot come back and re-clean if you do an hourly service.
While we make every effort to keep all homes within our flat-rate pricing; homes that are extra dirty or larger than normal for the given number of bedrooms and bathrooms may incur additional charges over the flat-rate fee.